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Student Complaint/Grievance Procedure

Procedure

All student complaints will be handled in the following manner:

Step One - Contact College Vice President, Academic Affairs (for on-campus); Dean of Academic Affairs (for online)

  1. A student must present to the College Vice President, Academic Affairs (Daniel Webster College, 20 University Drive, Nashua, NH 03063, telephone (603) 577-6600) any complaint relating to any: (a) aspect of the programs, facilities or other services provided by the College; (b) action or alleged misrepresentation by an employee or representative of the College; (c) discrimination or harassment based on race, religion, color, age, sex, sexual orientation, national origin, disability, gender or any other protected status by any student, applicant, faculty member or other College employee, or visitor or invitee of the College; and (d) College activity. The complaint may be oral or written. The Vice President, Student Services will promptly acknowledge receipt of the complaint.
  2. The Vice President, Academic Affairs (for on-campus); Dean of Academic Affairs (for online) will speak with the student to discuss and respond to the complaint. The Vice President, Academic Affairs (for on-campus); Dean of Academic Affairs (for online) response may be oral or written and will address the specific complaint and indicate what, if any, corrective action has been proposed or accomplished.
  3. Within three (3) school days of any such discussion, the Vice President, Academic Affairs (for on-campus); Dean of Academic Affairs (for online) will prepare a written summary of the discussion, including any agreed upon or proposed solution of the student's complaint. The Vice President, will take the necessary steps to ensure that any agreed upon solution or other appropriate action is taken.

Step Two - Contact College President

  1. If the complaint is not resolved to the student's satisfaction, the student will, as soon as possible after receipt of the written notification from the Vice President, Academic Affairs, but within five (5) business days, submit in writing to the President, Daniel Webster College the complaint.
  2. The President, Daniel Webster College will review the written materials from the Vice President, Academic Affairs and meet with the student to discuss the complaint.
  3. The President, Daniel Webster College will issue a written response to the student within ten (10) days of the meeting with the student with a final decision.

Step Three - Appeal to ITT Educational Services, Inc. ("ITT/ESI")

  1. If a complaint is not resolved to the student's satisfaction, the student will, as soon as possible after the student's discussion with the College President, submit the complaint on a Student Complaint Summary form to the Student Relations Specialist, ITT/ESI, 13000 N. Meridian Street, Carmel, Indiana 46032-1404, telephone (800) 388-3368.
  2. Within ten (10) days after receipt of the student's written letter of complaint, the Student Relations Specialist, ITT/ESI, or designee will reply to the student in writing, specifying what action, if any, ITT/ESI will undertake.

Step Four - Contact the State

The New Hampshire Department of Education, Division of Higher Education-Higher Education Commission encourages students to pursue the institution's grievance procedure. The Commission will consider complaints that pertain to Standards found in the NH Code of Administrative Rules, Pos 1004, namely, Purpose and Mission; Organization and Governance; Education Programs; Graduation Requirements, Faculty; Student Body; Student Records; Library; Facilities and Technologies; Financial Resources; or Publications. The Commission's address is 101 Pleasant Street, Concord, NH, 03301-3494. The telephone number is 603-271-3494. The complete NH Code of Administrative Rules and Complaint Process can be found at http://www.education.nh.gov/.

The Commission will not accept anonymous complaints and in filing a complaint with the Commission, the student should anticipate that information regarding the complaint will be shared with the institution.

The New Hampshire Department of Justice, Office of Attorney General, is located at 33 Capitol Street, Concord, NH 03301, telephone (603) 271-3658, Web site address www.doj.nh.gov/index.

Arizona residents may contact the following agencies for assistance:
A Complaint regarding potential consumer fraud, including deceptive advertising: Arizona Attorney General, Consumer Information and Complaints, 1275 West Washington Street, Phoenix, AZ 85007, telephone (800) 352-8431, fax number (602) 542-4579, Web site address www.azag.gov/consumer/complaintform.html. A complaint regarding the educational program, administrative and institutional policies and procedures: Arizona State Board for Private Postsecondary Education, 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, telephone (602) 542-5709, option 5.

Maryland residents may contact the following agencies for assistance:
If the complaint has not been resolved to the satisfaction of the student and the student is a Maryland resident, the complaint may be filed with the Maryland Higher Education Commission, 6 North Liberty Street, Baltimore MD 21201, telephone (410) 767-3301, Web site address, http://www.mhec.state.md.us/. The student may also contact the Maryland Attorney General's Office is located at 200 Saint Paul Place, Baltimore, MD 21201, telephone (410) 576-6550, Web address http://www.oag.state.md.us/.

Residents of South Carolina may access a complaint form through the web site of the Commission
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf. The form must be completed, signed, and notarized. It may be submitted with the required documentation to reshleman@che.sc.gov or sent to Nonpublic Institution Licensing, South Carolina Commission on Higher Education, 1122 Lady Street, Suite 300, Columbia, SC 29201.

Step Five - Contact the Accrediting Commission

If the complaint has not been resolved by Daniel Webster College to the satisfaction of the student, the complaint may also be referred to the Commission of Institutions of Higher Education, New England Association of Schools and Colleges, 209 Burlington Road, Bedford, MA 01730-1433, telephone (617) 271-0022.

Resolution of Disputes

This disclosure provides information on the number and gender of full-time undergraduates participating in the intercollegiate athletic competitions and on each team. Also included is the information on coaches, coach salaries, and the revenues and expenses associated with each sport.

Instructions: Click the heading above. When the Office of Postsecondary Education (OPE) Athletics page displays, select the "Get data for one institution" link. On the search criteria page, enter Daniel Webster College in the Name of Institution field and click Search. Select the Daniel Webster College link to view participation rates and other data.

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Daniel Webster College
20 University Drive, Nashua, NH 03063
 
800.325.6876
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