Why you may need to change your browser's settings:

If you have ever told a web page to remember your user name and password for logging in to a website, your browser may be automatically entering an incorrect password when you try to log in to our password protected site.  For example, if you stored your password for your eBay account, then went to a password protected site on our web server, it would pass the wrong  username/ password info and give you an "access denied" message. 

To clear the automatic password feature: 

1.                   Select “Tools” from the Internet Explorer menu bar

2.                   Select “Internet Options” from the Tools menu

3.                   Select the “Content” tab on the Internet Options screen

4.                   On the bottom half of the Content tab under “Personal Information” click the button labeled “AutoComplete . . ”.  A window labeled “AutoComplete Settings” appears

5.                   On the AutoComplete Settings screen, click the button labeled “Clear Passwords”.  Also make sure the checkbox that says use AutoComplete for user names and passwords on forms is turned OFF (not checked).

6.                   Click "OK" on the AutoComplete Settings screen to accept the changes.

7.                   Click "OK" on the Internet Options/Content screen to accept the changes.